Privacy Policy

Your privacy matters. This Privacy Policy explains how Unilink Group of Companies collects, uses, and safeguards your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia (Act 709).

1. Introduction

Unilink Group of Companies ("we", "our", or "us") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. Please read it carefully.

2. Information We Collect

We may collect the following categories of personal data:

Identity Data — full name, NRIC/passport number
Contact Data — email address, phone number, mailing address
Employment Data — company name, job title, employment details
Technical Data — IP address, browser type, pages visited, cookies
Transaction Data — details of services you have engaged with us

We only collect data that is necessary for the purposes stated in this policy.

3. How We Use Your Information

We use your personal data for the following purposes:

To process and fulfil your service requests
To communicate with you regarding your enquiries or applications
To comply with legal and regulatory obligations (e.g., JTK, MOTAC, PDPA)
To send you relevant updates, newsletters, or promotional content (with your consent)
To improve our website and services through analytics

4. Legal Basis for Processing

We process your personal data on the following lawful bases:

Contract performance — to fulfil a service agreement with you
Legal obligation — to comply with applicable Malaysian laws
Legitimate interests — to operate and improve our business
Consent — where you have given clear consent for a specific purpose

We do not sell your personal data. We may share it with:

Government authorities (e.g., Immigration Department, JTK) as required by law
Service providers acting on our behalf under strict confidentiality obligations
Group companies within Unilink Group for internal operational purposes
Professional advisers such as lawyers, auditors, and insurers

All third parties are required to respect the security of your data and to treat it in accordance with applicable law.

6. Data Retention

We retain your personal data only for as long as necessary:

Client records are retained for a minimum of 7 years as required by Malaysian law
Marketing consent records are kept until you withdraw your consent
Website analytics data is retained for up to 24 months

Upon expiry of the retention period, your data will be securely deleted or anonymised.

7. Your Rights

Under the PDPA 2010, you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete personal data
Withdraw consent for marketing communications at any time
Request the deletion of your data (subject to legal obligations)

To exercise any of these rights, please contact our Data Protection Officer at cs@vprospect.com.my.

8. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

SSL encryption for all data transmitted via our website
Access controls limiting who can view personal data internally
Regular security reviews and staff awareness training

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. Cookies

Our website uses cookies to enhance your experience:

Essential cookies — required for the website to function properly
Analytics cookies — help us understand how visitors use our site (e.g., Google Analytics)
Preference cookies — remember your language and settings

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

10. Children's Privacy

Our website and services are not directed to children under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.